Privacy Policy

We collect information you voluntarily provide to us when you fill out a contact form, request a consultation, or correspond with us by email. This may include your name, email address, phone number, company name, and the content of your message.

We also automatically collect certain technical information when you visit our website, including your IP address, browser type and version, operating system, referring URLs, pages viewed, and the dates and times of your visits. This is collected via standard server logs and, where applicable, cookies.

We do not collect sensitive personal data such as financial information, health records, or government identification numbers through our website.

We use the information we collect for the following purposes:

— To respond to your enquiries and provide the consultation or services you have requested.
— To send administrative information such as changes to our terms or policies.
— To improve our website, services, and communications based on usage patterns.
— To comply with legal obligations and enforce our agreements.
— To prevent fraudulent activity and ensure the security of our systems.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. We use the following categories of cookies:

Essential Cookies: Necessary for the website to function correctly. These cannot be disabled.

Analytical Cookies: Help us understand how visitors interact with our website by collecting aggregated, anonymised data (e.g. Google Analytics). You may opt out of analytical cookies via your browser settings or a cookie management tool.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our website may not function properly.

We may share your personal information with trusted third-party service providers who assist us in operating our website and delivering our services, such as email delivery providers, cloud hosting platforms, and analytics services. These providers are contractually obligated to keep your information confidential and to use it solely for the purposes we specify.

We may also disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of ecokube, our clients, or the public.

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you via a prominent notice on our website prior to such a transfer.

We retain your personal information only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Enquiry and contact form data is retained for a maximum of 24 months from the date of submission, after which it is securely deleted.

Technical and analytical data (e.g. server logs) is retained for a maximum of 12 months.

If you request deletion of your data, we will action this within 30 days, subject to any legal obligations that require us to retain certain records.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

— Right of Access: Request a copy of the personal data we hold about you.
— Right to Rectification: Request that we correct inaccurate or incomplete data.
— Right to Erasure: Request that we delete your personal data ('right to be forgotten').
— Right to Restriction: Request that we restrict the processing of your data.
— Right to Data Portability: Request that we transfer your data to another organisation.
— Right to Object: Object to our processing of your personal data.

To exercise any of these rights, please contact us at privacy@ecokube.io. We will respond to all requests within 30 days. We may need to verify your identity before processing your request.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. These measures include encrypted data transmission (TLS/HTTPS), access controls, and regular security assessments.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

In the event of a data breach that affects your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and will inform affected individuals without undue delay.

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies.

We encourage you to read the privacy policy of every website you visit.

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data without parental consent, please contact us at privacy@ecokube.io and we will take steps to remove that information promptly.

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the 'Last Updated' date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our website after any changes to this policy constitutes your acceptance of the updated terms.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

ecokube
123 Innovation Drive, Suite 400
Singapore 018960

Email: privacy@ecokube.io
Phone: +65 6000 0000

We are committed to resolving any complaints about your privacy and our collection or use of your personal information.